Myriad Genetics, Inc.

Client Services Associate

Location US-CA-SOUTH SAN FRANCISCO
Posted Date 2 months ago(2/15/2020 1:13 PM)
Job ID
2020-9569
Name
Myriad Women's Health

Overview

Myriad Women's Health is hiring a Client Service Associate for our Outbound/Inbound team in our South San Francisco office. The Client Services team within Myriad Women's Health Commercial Operations organization is integral to Myriad Women’s success as every, individual client communication and interaction matters.

 

The Client Services Associate will be on the front lines and will act as the face of the organization for our customers including physicians, clinics, medical staff, and patients. We handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers, some who may be experiencing stress. We work to resolve and preempt customer issues to ensure a positive customer experience.

Myriad Women’s Health Client Services team provides a differentiated customer experience because we hire amazing people to join this team. Our Client Services Associates are highly skilled, motivated people who are driven by human interactions and solving problems. We also invest in helping our team members forge meaningful and exciting career paths -- whether it means they learn and grow within Client Services or prepare to pursue opportunities with other teams within Myriad Women's Health

Responsibilities

  • Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat
  • Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results
  • Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
  • Be the hub across all departments: work with the engineering, billing operations, and lab teams on prompt handling of orders and billing processes
  • Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
  • Participate in projects that extend beyond your day to day to stretch you to think outside the box or explore new aspects of Counsyl or our customers’ experience

Qualifications

 

  • 1-3+ years of customer service experience, preferably in healthcare/ biotechnology
  • Experience using customer service applications, such as Service Cloud and Salesforce
  • BA/BS Preferred but not required
  • Exceptional oral and written communication skills
  • Expert knowledge of Google Apps and Mac OS X
  • Excellent organizational and task management skills and professional judgment
  • Enjoys problem solving and identifying patterns
  • Hardworking individual who loves working on a team and supporting others

About Our Company

Myriad Women’s Health, is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics.  Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.  Myriad is focused on three strategic imperatives:  maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets.  For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com.
 
Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed