Myriad Genetics, Inc.

  • Patient Advocate Triage I

    Location US-UT-Salt Lake City
    Posted Date 4 days ago(7/12/2019 3:18 PM)
    Job ID
    Location Details
    Salt Lake City, UT
    Myriad Oncology
  • Overview

    Must be able to work the following Shift:  Tuesday-Saturday 8:15 a.m.-4:45 p.m.


    Myriad Genetic Laboratories is looking for a motivated individual to join our Customer Service team as a Triage Patient Advocate. Triage reviews all paperwork submitted with patient samples to ensure all required information for testing is received. They enter the patient’s insurance information into the database application and determine if the patient’s insurance requires additional documentation/processing for testing to be covered. The ability to focus on quality is crucial in this role. The candidate must be very detail oriented as well as be able to determine how small details will affect case completeness as a whole.


    • Work quickly in a fast paced environment to process and release a high level of cases per day
    • Analyze all documents received with a sample and be able to determine how the pieces cohesively work together to secure coverage
    • Support Patient Advocate teams with up to date information
    • Complete routine tasks with minimum supervision
    • Comply with applicable CLIA and HIPPA regulations


      • 1-2 years’ experience in customer service or office environment 
      • College degree (BS or BA) preferred, in biology, science or healthcare a plus
      • Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful
      • Accurate typing skills of at least 35 words per minute
      • Comprehensive understanding and use of Microsoft Word, Excel, and Outlook
      • Excellent written and verbal communication skills
      • Able to manage several tasks simultaneously, often under pressure
      • Ability to analyze both from a small detail perspective and a case completeness perspective
      • Must be authorized to work in the United States on a full-time basis for any employer
      • Strong, recent professional references

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

    About Our Company

    Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics.  Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.  Myriad is focused on three strategic imperatives:  maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets.  For more information on how Myriad is making a difference, please visit the Company's website:


    Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.


    Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.


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