Myriad Genetics, Inc.

  • Patient Advocate

    Location US-UT-Salt Lake City
    Posted Date 3 weeks ago(1/2/2019 11:18 AM)
    Job ID
    Location Details
    Salt Lake City, Utah
    Myriad Autoimmune
  • Overview

    Myriad Autoimmune has a Patient Advocate position will be responsible for handling incoming calls from medical professionals, patients and field staff.  They will be responsible for supporting the sales team by developing and maintaining positive customer relations, which can substantially affect service and/or product revenue(s).  Responds to customer product inquiries and escalates satisfaction issues as appropriate.     


    • Respond to inquiries from customers, patients and field staff  in a professional  and timely manner
    • Support Field Sales Representatives with account-specific information
    • Support Field Sales Representatives with ordering of supplies
    • Provide administrative support and office systems
    • Complete routine tasks with minimum supervision
    • Comply with applicable CLIA and HIPPA regulations


    • Minimum 1-2 years’ experience in customer service or office environment 
    • College degree (BS or BA) preferred, in biology, science or healthcare a plus
    • Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful
    • Accurate typing skills of at least 35 words per minute
    • Comprehensive understanding and use of Microsoft Word, Excel, and Outlook
    • Excellent written and verbal communication skills
    • Able to manage several tasks simultaneously, often under pressure
    • Must be authorized to work in the United States on a full-time basis for any employer
    • Strong, recent professional references


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

    About Our Company

    Crescendo Bioscience, Inc., a wholly-owned subsidiary of Myriad Genetics, Inc., enables more effective management of autoimmune and inflammatory diseases by providing quantitative, objective molecular tests and disease information services to rheumatologists and patients. Crescendo is currently focused on rheumatoid arthritis (RA), a debilitating, chronic disease affecting over 1.5 million people in the United States and more than 2 million in Europe. Crescendo's products for RA are Vectra® DA and MyRA®. Vectra DA, the first and only multi-biomarker blood test validated to measure RA disease activity, integrates the concentrations of 12 serum proteins associated with RA disease activity into a single objective score to help physicians make more informed treatment decisions. MyRA®, a free mobile app for people living with RA, is designed to empower patients to regularly track multiple aspects of their RA and easily share the information with their physician.


    Crescendo Bioscience is an EEO/AAP employer and we do not discriminate on the basis of race, religion, color, creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, gender expression, age, physical or mental disability, medical condition, genetic information, pregnancy, marital status, registered domestic partnership status, military or Veteran status, or any other basis protected by applicable federal, state, or local law. At Crescendo, we affirm the right of every person to participate in all aspects of employment without regard to race, color, religion, sex, national origin, age, disability, or other protected classification. Crescendo is an equal employment opportunity employer of individuals with disabilities and protected veterans.


    Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.


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