Myriad Genetics, Inc.

  • Client Services Associate

    Location US-CA-SOUTH SAN FRANCISCO
    Posted Date 3 weeks ago(11/28/2018 7:58 AM)
    Job ID
    2018-7715
    Name
    Myriad Women's Health
  • Overview

    The Client Services team within Counsyl’s Commercial Operations organization is integral to Counsyl’s success as every, individual client communication and interaction matters. The Client Services Associate will be on the front lines and will act as the face of the organization for our customers including physicians, clinics, medical staff, and patients. We handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers, some who may be experiencing stress. We work to resolve and preempt customer issues to ensure a positive customer experience.

     

    Counsyl’s Client Services team provides a differentiated customer experience because we hire amazing people to join this team. Our Client Services Associates are highly skilled, motivated people who are driven by human interactions and solving problems. We also invest in helping our team members forge meaningful and exciting career paths -- whether it means they learn and grow within Client Services or prepare to pursue opportunities with other teams within Counsyl.

    Responsibilities

    • Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat
    • Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results
    • Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
    • Be the hub across all departments: work with the engineering, billing operations, and lab teams on prompt handling of orders and billing processes
    • Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
    • Participate in projects that extend beyond your day to day to stretch you to think outside the box or explore new aspects of Counsyl or our customers’ experience

    Qualifications

    • Bachelor’s degree required
    • 1-3+ years of customer service experience, healthcare/ biotechnology preferred  
    • Experience using customer service applications, such as Service Cloud and Salesforce
    • Exceptional oral and written communication skills
    • Expert knowledge of Google Apps and Mac OS X
    • Excellent organizational and task management skills and professional judgment
    • Enjoys problem solving and identifying patterns
    • Hardworking individual who loves working on a team and supporting others

    About Our Company

    Myriad Women’s Health, is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics.  Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.  Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com.

     

    Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.

     

    Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

     

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