Crescendo’s Customer Service team is responsible for providing support to physicians, medical staff, patients and Crescendo’s field team via phone and email. Key team activities include responding to customer inquiries regarding our products and services, account set-up, supply order fulfillment, maintaining our CRM system, and working closely with field representatives, independent lab services and other team members to support a smooth testing process that will lead to increases in revenue and customer satisfaction.
The Customer Service (“CS”) Operations Lead is a non-exempt position responsible for supporting department objectives by monitoring and analyzing existing processes and systems to maximize performance of the Customer Service department. The CS Operations Lead uses independent judgment and sound decision making to evaluate existing processes and makes recommendations for improvement. Job duties include furthering business objectives through interactions with customers, vendors and internal and external team members. The CS Operations Lead serves as the team lead on software-related systems, identifying opportunities for improvement, collaborating with software engineering or outside vendors and provides support and training to other team members to ensure optimum usage of systems. The CS Operations Lead manages key processes for the team and makes recommendations to the Director, CS for process improvements. The CS Operations Lead serves as a backup CSR helping the team to stay on top of workload during peak periods or absences.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com.
Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.