Myriad Genetics, Inc.

  • Customer Service Representative II

    Location US-OH-Mason
    Posted Date 1 month ago(3/21/2018 1:53 PM)
    Job ID
    2017-6821
    Location Details
    Mason, OH
    Name
    Assurex Health
  • Overview

    At Assurex The Customer Service Representative will coordinate all aspects of customer service on a daily basis for Assurex Health accounts according to the Standard Operating Procedures. The Customer Service Representative works in a high performance, customer-focused call center team environment and is responsible for a number of customer-oriented tasks in a call center environment. The main goal of the customer service representative is to ensure an excellent customer experience. This position will report to the Customer Service Supervisor.

    Responsibilities

    • Perform daily customer service activities in a call center, to include: order entry, responding to customer inquiries, explaining information regarding test options and results according to Standard Operating Procedures via phone, email, fax or mail.
    • Resolve customer concerns utilizing in-house resources
    • Resolve order exceptions within the specified time frame outlined in the Order Exception Process
    • Provide the customer with written information as needed
    • Assist with daily auditing of orders
    • Support daily registration functions
    • Assist in the daily review of order documentation to identify and stop potential reimbursement issues.
    • Refer technical inquiries to appropriate staff and ensure that proper follow up occurs
    • Interact with Sales, Laboratory and Billing staff
    • Ability to solve problems and deal with variables
    • Use telephone, computer and fax machine to correspond with customers regarding open orders
    • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations and operates in accordance with standard operating procedures
    • Maintain excellent customer relationships to ensure customer satisfaction
    • Contribute to and participate in the implementation and continuous improvement process of the department
    • Provide adequate reimbursement consultation pre and post sales to our customers
    • Assist other departments as necessary
    • Spanish speaking Perferred 

    Qualifications

    • Associate degree or equivalent experience preferred
    • Proficient in all Microsoft software applications
    • Attention to detail and concern for impact is essential
    • Ability to recognize problems and bring them to the attention of a supervisor
    • Reimbursement experience in the healthcare industry, preferably in a laboratory environment
    • Excellent time management, scheduling and organizational skills
    • Strong verbal and written communication skills
    • Ability to read, analyze and interpret instructions, correspondence and contractual requirements
    • Must have the flexibility to work extra hours/shifts to meet corporate and departmental goals.
    • Skill in answering a telephone in a pleasant and helpful manner

    At Assurex The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

    About Our Company

    Assurex is a personalized medicine company that specializes in pharmacogenomics and is dedicated to helping healthcare providers get the genetic information they need to determine the genetically appropriate medication(s) for individual patients suffering from neuropsychiatric and other medical conditions. Assurex Health’s proprietary technology is based on pharmacogenomics— the study of the genetic factors that influence an individual’s response to drug treatments—as well as evidence-based medicine and clinical pharmacology. The GeneSight test was developed in the Assurex Health clinical laboratory and is based on patented technology licensed from two world renowned medical centers, Mayo Clinic and Cincinnati Children’s Hospital Medical Center, who continue to be research collaborators.  The company was founded in 2006 and is located in Mason, OH.   Assurex Health is a subsidiary of Myriad Genetics, Inc.

     

    Assurex is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.

     

    Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

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