Myriad Genetics, Inc.

Patient Advocate Triage I

US-UT-Salt Lake City
2 weeks ago
Job ID


Myriad Genetics Laboratories is looking for a full-time candidate to work as a Triage Representative in our customer service department.  Triage Representatives are responsible for reviewing paperwork received with a patient sample and reviewing for accuracy.  The Triage Representative will make decisions to evaluate insurance coverage, and interpret insurance criteria.  To be successful, the Triage Representative must be detail oriented, be able to work independently and must act in compliance with agency, department, and company regulations, policies and procedures.


Patient Services Coordinators/Triage are responsible for coordinating genetic testing services for patients. Triage reviews all paperwork submitted with patient samples to ensure all required information for testing is received. They enter the patient’s insurance information into the database application and determine if the patient’s insurance requires additional documentation/processing for testing to be covered. Must be very detail oriented. Must act in compliance with agency, department, and company regulations, policies and procedures. 


SHIFT: Tuesday-Saturday 8:45-4:45


  • Professional and detail-oriented
  • Excellent interpersonal and communication skills
  • Accurate typing skills of at least 35 words per minute
  • Excellent listening, transcribing, and self-review skills
  • PC experience, including familiarity with Excel, Word, Internet, and e-mail
  • Able to manage several tasks simultaneously, often under pressure
  • One year of customer service or medical reimbursement experience

About Our Company

Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics.  Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.  Myriad is focused on three strategic imperatives:  maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets.  For more information on how Myriad is making a difference, please visit the Company's website:


Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.


Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.


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