Myriad Genetics, Inc.

CBI Customer Service Representative (TEMP)

US-CA-South San Francisco
1 week ago
Job ID
2017-6744

Overview

The Customer Service Representative (Temp) will be responsible for handling incoming calls from medical professionals, patients and field staff.  They will be responsible for supporting the sales team by developing and maintaining positive customer relations, which can substantially affect service and/or product revenue(s).  Responds to customer product inquiries and escalates satisfaction issues as appropriate.

 

SHIFT: M-F, 8 hour shift (we are open from 6:00am-5:00pm)

Responsibilities

  • Respond to inquiries from customers , patients and field staff  in a professional  and timely manner
  • Support Field Sales Representatives with account-specific information
  • Support Field Sales Representatives with ordering of supplies
  • Provide administrative support and office systems
  • Complete routine tasks with minimum supervision

Qualifications

  • Minimum 1-2 years experience in customer service or office environment
  • High School graduate a must. 
  • Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful
  • Comprehensive understanding and use of Microsoft Word, Excel, and Outlook
  • Excellent written and verbal communication skills
  • Must be authorized to work in the United States on a full-time basis for any employer
  • Strong, recent professional references

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

 

About Our Company

Crescendo Bioscience, Inc., a wholly owned subsidiary of Myriad Genetics, Inc., is a fast-growing organization offering a dynamic and exciting work environment. Based in South San Francisco, CA, we are focused on serving the rheumatology community.  Each of us at Crescendo Bioscience is excited by being at the forefront of the precision medicine revolution. We specifically focus in the fields of autoimmune and inflammatory disease in an ongoing effort to bring knowledge-based empowerment to patients, cost management solutions to payers, and objective decision-making tools to healthcare providers. Today, we are working on expanding the utility of Vectra® DA to become the ultimate objective tool to support treatment decisions for patients with Rheumatoid Arthritis.

 

Crescendo is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.

 

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

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