Myriad Genetics, Inc.

Customer Service Trainer

US-OH-Mason
1 month ago
Job ID
2017-6696
Location Details
Mason, OH

Overview

The Customer Service Trainer at Assurex will be responsible for “Best in Class” training for new and existing Customer Service Representatives.   Assess department training needs and key competencies for Customer Service Representatives.  Creates and implements comprehensive training plan to ensure employees can excel in their role and generate customer satisfaction.  Manages all customer service department training programs.      

Responsibilities

  1. Presentation Skills- must be able to provide clear direction, present in a variety of settings, utilize time management skills, be flexible and apply adult learning principles.
  2. Coaching-ability to diagnose trainees’ skill level & determine root cause for development, coach on performance  & behavioral issues, provide encouraging and constructive feedback
  3. Planning-Orchestrate multiple activities, collaborate with team members proactively, develop effective training content, agendas & workshops
  4. Leadership-Model personal & professional values, align dept. goals with corporate strategy, develop effective relationships, build team synergy within & across all customer service teams, and maintain a strong connection/ presence with the customer service department & market place

Teamwork-Combine forces as team player, gain trust & support of peers, find common ground & provide solutions, diffuse high-tension situations

Qualifications

  • BS/BA degree preferred
  • Minimum of 3 years in a customer service role
  • Must have at least 2years’ experience in developing and delivering training programs. 
  • Must be able to demonstrate the ability to teach both phone and computer customer service skills
  • Follow all rules and regulations and adhere to the highest ethical standards
  • Must be flexible, innovative and self- motivated
  • Strong communication, interpersonal and team building skills

At Assurex the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

About Our Company

Assurex is a personalized medicine company that specializes in pharmacogenomics and is dedicated to helping healthcare providers get the genetic information they need to determine the genetically appropriate medication(s) for individual patients suffering from neuropsychiatric and other medical conditions. Assurex Health’s proprietary technology is based on pharmacogenomics— the study of the genetic factors that influence an individual’s response to drug treatments—as well as evidence-based medicine and clinical pharmacology. The GeneSight test was developed in the Assurex Health clinical laboratory and is based on patented technology licensed from two world renowned medical centers, Mayo Clinic and Cincinnati Children’s Hospital Medical Center, who continue to be research collaborators.  The company was founded in 2006 and is located in Mason, OH.   Assurex Health is a subsidiary of Myriad Genetics, Inc.

 

Assurex is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.

 

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

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