Myriad Genetics, Inc.

Reimbursement Supervisor (Crescendo Team)

US-UT-Salt Lake City
2 weeks ago
Job ID





Crescendo Bioscience, Inc. is seeking a dependable, detail-oriented individual with excellent customer service and medical billing and collection experience to fill the position of Reimbursement Specialist Supervisor.


In this role, you will be responsible for supervising the daily activities, scheduling, and performance of 7-10 Reimbursement Specialists.  The primary team objectives are to collect outstanding balances from insurance, provide world-class phone support to patients, and to resolve billing related concerns in a professional and courteous manner.


A proven track record of exceptional customer service skills, team management skills, computer and soft phone expertise, as well as experience in healthcare specific aged receivable reduction and a contact center phone environment is highly preferred.


  • Supervise staff in their primary duties to collect on outstanding patient receivables, offer in-house financing options, resolve credit balances and reduce overall aged receivables.
  • Supervise punchclock, timesheet, scheduling, phone activity and daily needs of 7-10 full-time reimbursement specialists.
  • Maintain high team standards for work accountability and professionalism for our customers and within the Myriad organization. 
  • Ensure the team adheres to company directed training, security, privacy and regulatory requirements. 
  • Assist Director in employee career development projects as needed.
  • Conduct meetings, coordinate internal and external training events. 
  • Help establish best practices for conflict resolution and receivable management benchmarks.


  • Must have a minimum of 4 years experience working in medical billing/collections or in contact management center based support role.
  • Strong customer service, verbal communication, and conflict resolution skills are a must.
  • Thorough understanding of the insurance claim adjudication process, including pre-authorizations, CPT and ICD-9 coding, appeals and coordination of benefits. 
  • Thorough understanding of applicable HIPAA and FDCPA regulations.
  • Excellent organizational, communication, multitasking and teamwork building / mentoring skills. 

Physical and Mental Requirements of the job:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

About Myriad

Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics.  Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.  Myriad is focused on three strategic imperatives:  maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets.  For more information on how Myriad is making a difference, please visit the Company's website:


Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.


Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed