Myriad Genetics, Inc.

Information Services Help Desk Technician I

US-UT-Salt Lake City
2 weeks ago
Job ID
2017-6631
Location Details
Salt Lake City, UT

Overview

Myriad Genetics is currently seeking an Information Services Help Desk Technician to work in a team environment and assist with providing support to approximately 2000 employees on a variety of issues of which 600 +are field based.  Hardware support environment includes desktops, laptops, Android/iOs Tablets, projectors, network printers, handheld scanners, IP phones as well as cell phones. The successful candidate will identify, research and resolve technical problems for those employees and equipment.

 

Responsibilities

  • Identifies, researches, and resolves technical problems
  • Maintains, analyzes, troubleshoots, and repairs computer systems, computer peripherals and tablets
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information including rights, security and systems groups
  • Configures, troubleshoots and supports users email accounts and provides basic support of common Microsoft Office & other Microsoft products,
  • Other duties and responsibilities as assigned
  • Responds to telephone calls, email and personnel requests for technical support

 

Qualifications

  • Requires an associate's degree or its equivalent and/or 3-5 years of experience in the field or in a related area
  • Familiar with Windows 7, Windows 8, Windows 10 and associated support concepts and best practices. Knowledge of Apple products helpful.
  • Understanding of Networking concepts and practices as they apply to desktop and laptop support.
  • Familiar with both iOs and Android Tablets to confidently provide support and troubleshoot.
  • General knowledge of IP phone systems including, 66 block and making cross connections.
  • Has knowledge of commonly-used concepts, practices, and procedures within a corporate Desktop/Laptop support environment.
  • Familiar with standard concepts, practices, and procedures within particular IT field
  • Able to follow instructions and pre-established guidelines to perform the functions of the job.
  • Ability to excel in a collaborative team environment as well as work independently while following documented processes and procedures
  • Desire to share knowledge amongst the team through documentation and cross-training
  • Self-motivated and seeks out opportunities to contribute
  • Strong organizational skills to manage a wide variety of projects and workloads
  • Continuous improvement attitude and proactive mentality to anticipate and plan for future needs and opportunities
  • High standard of customer service, quality, and attention to detail
  • Ability to utilize a high degree of creativity, analytical thinking, and initiative to solve business problems
  • Ability to excel in high pressure multitasking situations
  • Strong oral and written English language skills including experience creating written documentation for technical and non-technical audiences
  • Experience with successfully managing systems through all phases of the system lifecycle

 

 

 

Knowledge of the Following is also very helpful:

LanDesk

WinMagic Encryption

Microsoft System Center

VMWare for Workstations

Windows 10

Network Printing

IP Phones

Corporate Management of Cell Phones, iPads/Tablets

 

Physical and Mental Requirements of the job:

Repetitive motion, analyzing, comfortably lifting at least 50lbs.

Being able to sit for long periods of times as well as being able to walk daily between Myriad’s 5 buildings which also include stairs.

Think on your feet and handle fast paced (and at times high pressure) environment

 

 

About Myriad

Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics.  Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.  Myriad is focused on three strategic imperatives:  maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets.  For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com.

 

Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.

 

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

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