Myriad Genetics, Inc.

Service Agreement Specialist

US-OH-Mason
4 weeks ago
Job ID
2017-6592
Location Details
Mason, OH

Overview

The Service Agreement Specialist will coordinate all aspects of customer service on a daily basis for Assurex Health accounts according to the Standard Operating Procedures. The Customer Service Representative works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment. The main goal of the customer service representative is to ensure an excellent customer experience.

Responsibilities

  1. Perform daily customer registrations according to Standard Operating Procedures.
  2. Support daily sales operations functions as necessary.
  3. Interact with Sales staff on registrations and associated updates
  4. Ability to solve problems and deal with variables
  5. Use telephone, computer and fax machine as needed
  6. Perform Salesforce.com maintenance as needed
  7. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations and operates in accordance with standard operating procedures
  8. Maintain excellent customer relationships to ensure customer satisfaction internal and external
  9. Contribute to and participate in the implementation and continuous improvement process of the department
  10. Provide adequate reimbursement consultation pre and post sales to our customers
  11. Assist other departments as necessary

Qualifications

  1. Associate degree or equivalent experience preferred
  2. Proficient in all Microsoft software applications
  3. com experience preferred
  4. Attention to detail and concern for impact is essential
  5. Ability to recognize problems and bring them to the attention of a supervisor
  6. Excellent time management, scheduling and organizational skills
  7. Strong verbal and written communication skills
  8. Ability to read, analyze and interpret instructions, correspondence and contractual requirements
  9. Must have the flexibility to work extra hours/shifts to meet corporate and departmental goals.
  10. Skill in answering a telephone in a pleasant and helpful manner

At Assurex the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

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