Myriad Genetics, Inc.

Access Customer Care Specialist

US-UT-Salt Lake City
3 months ago
Job ID
2017-6475
Location Details
Salt Lake City, Utah

Overview

The primary responsibility of the ACCESS Customer Care Specialist Team is to improve clinical care & access to test results by acting as a liaison between the laboratory and the health care provider. This individual will be expected to have a detailed understanding of Myriad’s internal customer service processes, excellent communication skills, and an ability to prioritize multiple tasks.  This individual should focus 90% of their time in direct communication with health care providers and their staff with the remainder being spent on administrative tasks.

Responsibilities

  • Communicate with health care providers and their staff about additional clinical testing for which their patient is eligible
  • Partner with Customer Service to follow up on missing information that prevents a sample release 
  • Proactively contact provider offices to address questions and maintain Myriad presence when sales territories are open, outside Account Executives are on leave, or to qualify leads prior to notifying outside Account Executive
  • Work together with other ACCESS team members to identify best practices and determine highest priority tasks

Qualifications

  • BS/BA degree required. 
  • A minimum of two years of Customer Service experience is preferred. 
  • In addition any sales experience a plus. 

Physical and Mental Requirements of the job:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

About Myriad

Myriad Genetics, Inc. (Nasdaq: MYGN) is a leading molecular diagnostic company making a difference in patient’s lives through to discovery and commercialization of transformative molecular diagnostic products that assess a person’s risk of developing disease, improve diagnosis, predict disease progression and guide therapy. We believe in improving the healthcare management of patients by providing physicians and patients with critical information across multiple medical specialties that addresses unmet medical needs. With fiscal year 2015 annual revenue of approximately $700 million and more than 2,000 employees, Myriad is focusing on strategic initiatives, including growing our existing markets, launching new products, and expanding our global presence to take advantage of significant long-term growth opportunities. For more information on Myriad, please visit the Company’s website at: www.myriad.com. Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

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